What if every time your patient started talking about Symptoms or lack of symptoms, you could just set them down so they could watch a quick informative video explaining to them what is going on. This would remove them from the waiting room when they are talking about a reaction to the adjustment and allow you to have it explained to them over and over and to reduplicate what is going on exactly the same, each time, until the patients understands what is happening.
The Symptoms video is an incredibly useful tool in your office for one of the most common reasons patients leave, that being their symptoms are gone, or that their symptoms have not gone yet. Explaining that we do not base their care on Symptoms, but on correction of the spinal misalignments. This video is incredibly amazing in its use and simplicity.